Damaged or missing product must be reported within 2 business days of receipt of order in writing. After 2 business days, a restocking fee of 25% may be levied.
SUPER DIAMOND IMPORT & WHOLESALE must be notified within 30 days of order receipt for any other request to return merchandise, whether manufacturer defect or any other reason. The return must be accompanied by written RMA (Return Merchandise Authorization) number issued by SUPER DIAMOND IMPORT & WHOLESALE. To obtain a RMA number contact the salesperson via email or by phone at 1-832-203-5562.SUPER DIAMOND IMPORT & WHOLESALE will not accept any return merchandise without an authorized RMA.
If the buyer does not receive a written RMA and returns merchandise no credit will be issued.SUPER DIAMOND IMPORT & WHOLESALE will not accept any verbal request to return merchandise.
No credit card, check or bank refunds will be issued, items may be exchanged or a credit will be issued on next purchase.
A SUPER DIAMOND IMPORT & WHOLESALE authorized RMA will be accompanied by a call tag to return product.
Return of Merchandise
Items must be received by SUPER DIAMOND IMPORT & WHOLESALE in good, resaleable condition. The merchandise returned must be in the original packaging and free of all buyer's marking and tags. Items not received in good, resaleable condition will not be credited.
Upon receipt of RMA document:
· Confirm RMA information:
· Buyer Name
· Order Number
· Item numbers and quantities
· Ship Via (RMA shipping instructions
· Any discrepancies in RMA must be resolved with SUPER DIAMOND IMPORT & WHOLESALE before shipment of goods.
· A call tag will be issued by SUPER DIAMOND IMPORT & WHOLESALE for return of merchandise. If the buyer chooses another method of return, the buyer may be responsible for the return shipping cost.
· Upon receipt of RMA, send return package to SUPER DIAMOND IMPORT & WHOLESALE using Ship VIA method stated in RMA document.
- Utilize the original packaging if possible and completely remove or cover the original shipping label.
- Please use a padded envelope or box if original shipping materials are not reusable.
- Credit will not be issued for items received damaged, unsealed or not in new condition.
- Credit for item will be issued at the LOWER of sold price, or current price.
- Discontinued, final sale items will not be accepted for return.
SUPER DIAMOND IMPORT & WHOLESALE is not responsible for non-receipt of returned merchandise.
Please download and fill out the Customer return Request Form